1. Returns and Exchanges:
Holi accepts returns and exchanges within 3 days of the delivery date. To be eligible for a return, the item must be unused and in the same condition as received.
2. How to Initiate a Return:
To initiate a return or exchange, please contact our customer service team at [email@example.com] with your order number and reason for the return. Our team will provide you with instructions on how to proceed.
3. Return Shipping:
Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part. We recommend using a trackable shipping service for returns.
Refunds will be processed within 5 business days of receiving the returned item. Refunds will be issued to the original payment method.
5. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately with photos of the item. We will arrange for a replacement or issue a refund.
6. Non-Returnable Items:
Certain items, such as personalized or intimate goods, are non-returnable. Please check the product description for any exclusions.
7. Late or Missing Refunds:
If you haven’t received a refund within the specified timeframe, please contact us. There may be processing delays on the payment provider’s end.
8. Changes to Return Policy:
We may update our Return Policy as needed. Please review this policy periodically.