1. Returns and Exchanges:

Holi accepts returns and exchanges within 3 days of the delivery date. To be eligible for a return, the item must be unused and in the same condition as received.

2. How to Initiate a Return:

To initiate a return or exchange, please contact our customer service team at [support@holi.ng] with your order number and reason for the return. Our team will provide you with instructions on how to proceed.

3. Return Shipping:

Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part. We recommend using a trackable shipping service for returns.

4. Refunds:

Refunds will be processed within 5 business days of receiving the returned item. Refunds will be issued to the original payment method.

5. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately with photos of the item. We will arrange for a replacement or issue a refund.

6. Non-Returnable Items:

Certain items, such as personalized or intimate goods, are non-returnable. Please check the product description for any exclusions.

7. Late or Missing Refunds:

If you haven’t received a refund within the specified timeframe, please contact us. There may be processing delays on the payment provider’s end.

8. Changes to Return Policy:

We may update our Return Policy as needed. Please review this policy periodically.